FAQs

We recommend you top up your battery once weekly with clean water and always AFTER charging is completed.

We stock battery water sensors to help you stay on top of your battery water levels.

Ideally you will monitor your battery 24/7 to capture all the data you need to better care for your battery and meet it's maintenance needs. 

Our Industrial Batteries forklift batteries can be optionally provided with EGOc battery monitor and a 5 year full replacement / 1500 cycle Warranty.

Yes. We accept zip pay as well as other payment methods. Finance is also available through the company Finance at work. 

We supply lithium-ion and lead acid batteries in various voltages including 24V, 36V, 48V, 72V, and 80V.

All IBA products supplied here in Australia are supplied with an extensive Product Warranty period backed by our long term partner Manufacturers. See below for further details:

FLOODED LEAD ACID (Most Commonly supplied Battery - over 95% of the market)
* Standard Warranty - 1500 Cycle / 5 Year Warranty (3 Years / 900 Cycle replacement - 2 Years / 600 cycle Pro Rata Warranty)
* Extended Warranty option - Australia's only 1500 Cycle / Full 5 Year Replacement Warranty with optional EGOc Battery Monitor package - ask us how!

QUASAR GEL FAST CHARGE
* 5 Year / 1500 Cycle Warranty @ 60% DOD

BSLBATT LITHIUM-ION
* 8 Year / 3000 Cycle Warranty

Yes. IBA has performed Battery Regenerative Services successfully for over 15 Years.

If a Battery is over-discharged or has been poorly maintained over an extended period, there is the potential for lost cycles to be "regenerated", allowing for suitable power output from the impacted Battery asset if deemed viable. Viability is usually determined by age of the Battery Asset, and any history that can be supplied as to what the Battery has been through since supply

It is important to note that a high quality Industrial Battery is designed to provide 1500-1800 charge and usage cycles over its respective lifetime, there is no ability to add cycles to a Battery asset if it has facilitated its cycle life expect

Our specialists can help you select the right battery based on your forklift's model, usage patterns, and operational environment.

Our lithium-ion batteries come with triple-layer over-charge and over-discharge protection, and thermal and electrical monitoring at the cell level.

Battery monitors provide real-time data, helping to maximize performance, reduce maintenance costs, and increase battery life.

Absolutely, our team provides full support for installation and all technical needs related to forklift batteries.

Yes, our batteries are designed to support high-demand, multi-shift operations without performance degradation.

Our iBOS system facilitates efficient battery changes and management, reducing errors and optimizing battery use.

We offer a range of chargers including conventional, opportunity, and fast smart chargers tailored to different battery types.

Our battery monitoring system provides alerts for battery issues, helping you decide when to repair or replace.

Yes, we offer fast battery replacement services to minimize downtime for your operations.

This is completely dependant on daily usage requirements of the Forklift. Our IBA high quality "CEIL" Flooded Lead Acid Batteries have an average life expectancy of 6 to 8 Years in high usage applications. 

We have seen Batteries last well over 20 years of age in light usage applications when maintained and used accordingly. IBA Forklift Batteries are a high quality Battery offering, supplied under the "CEIL" Banner and manufactured by Exide Industries Limited. Sold in Australia for over 25 years, the product is optimised and designed as an industry leading option, built for many years of reliable use and performance. In an Industry where Trust is everything, choose IBA

Regular checks, proper charging practices, and ensuring the battery is kept clean and at the correct water level are key maintenance steps.

Reach out to IBA, and we will in all Metro City areas of Sydney, Melbourne, Adelaide, Perth and Brisbane, organise for one of our trained Battery and Charger Technicians to attend site for an obligation free Battery Test and Report.

The reason IBA do not charge anything for this service is due to the extremely high rate of work obtained through these call out exercises. Most potential customers are already aware that the Battery or Charger may be cause of the issue prior to contacting IBA. In most cases, a Forklift or Ground Support Equipment Technician would already have diagnosed a power issue, or alternatively the user is aware of this potential based on experience and age of the Equipment or Battery and Charger asset. 

Absolutely YES. IBA have partnered with global leading manufacturers over many years to ensure we are offering the best products to the Australian market. All product compliance is available upon request. 

From traditional Flooded Lead Acid Batteries to more recent Battery Technologies including Lithium Ion and GEL Fast Charge Battery variants, all of our products are 100% industry and Globally compliant, importantly backed up by our own internally Australian obtained ISO Compliance Certification relative to OHS, Management and Environment given our Company's market leading status (IBA is ISO9001, ISO45001 and ISO14001 Compliant). 

An important question to ask any potential Industrial Power supplier here locally in order to ascertain product and Company quality and validity -

IS YOUR COMPANY AUSTRALIAN ISO CERTIFIED for ISO90001, ISO45001 and ISO14001?? 

If the answer is no, contact IBA.

Any and all Electric Forklift and Ground Support Equipment can utilise IBA products to Power their requirements. We are one of Australia's largest and most trusted suppliers of Industrial Power products to the Australian Materials Handling Industry, with a reputation built up over many years, with millions of Battery Cells and many thousands of Chargers supplied Nationally.

IBA supply a comprehensive support package with each and every Industrial Battery supplied Nationally as standard. This includes the following:

1. An easy to read Battery usage label affixed to every Industrial Battery asset supplied by IBA.

2. A detailed Battery Manual with all required product and maintenance requirements clearly described.

3. A simplified A5 Corflute "Do's and Dont's" Product Board, provided with each Battery Asset, to ensure a simplified instructional document can be placed in the Charging Area for ease of access and information to any and all Equipment users and Team Members.

You can also ask anything relative to our specially trained internal and onsite Technical Teams, who engage in the initial removal and refitting of the Battery Asset as part of our services through our large National Fleet of Crane enabled vehicles, utilised in order to meet demand and service and support our customers need - WE DO NOT USE OR RELY ON SUB CONTRACTORS IN ANY CAPACITY.  

For Flooded Lead Acid Batteries, which are by far the most common Battery Power source for Industrial Equipment, maintaining the correct water levels is key to long term product viability and overall usage and power output success.

IBA ensure this process is made easy, by supplying an Automatic Watering System (known as an Single Point Water Kit / SPWK) as standard with each and every Industrial Battery supplied, as well as also providing the purchaser with an A5 basic instruction placard, and a detailed Battery Manual for ease of what is a very simple requirement. 

Watering is made easy with the use of the incorporated Single Point Water Kit, with only one Single Point Water Gun required for your fleet, which is a filling tool utilised by connecting to a mains pressure garden hose. 

This system ensures that the Water Levels in your Battery asset are kept exactly where required, providing many years of untroubled power supply by ensuring internal Battery plate coverage is achieved.

Fast Charging of a Forklift Battery is necessary if you need to extend the daily run time of your Battery and Industrial Equipment. This is obtained by safely Opportunity Charging the Battery at a Higher then standard rate of charge throughout the usage shift by using specialised Chargers. 

A standard high quality Lead Acid Battery will usually provide the user with 8 hours of run time per individual usage cycle once fully charged, dependant on the usage application requirement. 

To extend this 8 hour runtime window on a daily basis, specialised Fast Chargers can be supplied, which are programmed to negate the gassing phase of charge throughout the usage shift, which can be harmful to Batteries if opportunity charging is afforded to a Battery from a basic Charger type. This process also involves using closed loop communication between the Battery and Charger, while also applying specialised Fast Charge rates to the Battery based on whatever daily usage is required.

We make this process easy. IBA warehouse thousands of every Battery type required for Industrial Forklifts and ground Support Equipment Nationally, meaning we can supply new and replacement Battery packs in the shortest possible time frames.

All you need to do is simply supply us with the details of your existing Battery or the type of Equipment that you have, and you are guaranteed that we will be able to supply the correct Battery type and products to ensure your application runs smoothly, with minimal if any downtime.

When you call our IBA Head Office, all required information will be discussed with you from one of our wonderful and skilled Customer Service Representatives in order to make this process as easy as possible. Or alternatively, you can fill out the online request through our website www.industrialbatteries.com.au